Terms and Condition
We recommend that you carefully read this document before using the services provided by LimeFX.com.
The Legality of Using the Service
To be a full member of the Service, you must be of legal age. The age of majority is determined by your country of residence. By accepting this Agreement, you confirm that you have reached the age of majority under the laws of the country of residence. Our company reserves the right to demand a document confirming your age. Your account may be suspended until you submit the relevant document.
Make sure that your nationality does not prohibit the use of the Service. Use of the Service is restricted to individuals residing in the United States of America, Canada, Turkey and Japan.
You acknowledge that you are not a citizen of the above countries.
Also, the use of the Service is prohibited for residents or citizens of high-risk countries or those who refuse to cooperate, as defined by the International Organization for the Prevention of Money Laundering (FATF) and the Organization for the Prevention of Money Laundering of the Caribbean (CFATF). The list of jurisdictions includes Bosnia and Herzegovina, Iran, Syria, Uganda, Vanuatu, Yemen, Haiti, the Democratic People's Republic of Korea and Suriname.
By using the Service, you declare that you are not a political official.
By agreeing to this document, you acknowledge that having access to the Service does not mean the right to use it.
Services provided by the Company. How to stop using the Service
The services provided by the company are not exclusive, cannot be transferred to third parties and have a limited right of access.
The provision of services by the company can be completed (partially terminated or limited) at our request, with or without prior notice.
By terminating your right to use, we may delete or deactivate your account, terminate your use of the Service by blocking your email or IP address, and take other measures to terminate your use of the Service. You can also independently terminate the use of the Service by notifying us of this. Upon completion of the use of the Service for any reason, all other terms of the Agreement will be met. In accordance with these terms, you acknowledge that we are not liable for any losses incurred by you or a third party in the event of termination of the right to use.
Reasons for terminating the use of the Service:
The Company may cease to provide the right to use to a Client in the event that:
- The Agreement was violated by the Client.
- The client refused to provide the information requested in accordance with the Agreement.
- There were no funds on the Client’s trading account for one calendar month.
Also, the right to use the Service automatically ceases in situations when:
- The power of the Client's assurances under this Agreement was lost.
- The client is declared bankrupt.
- The death or incapacity of the Client has come.
- The company, the legal representative of which is the Client, has been liquidated.
The Client has the right to stop using the Service at any time, having previously notified the Company. The client has the right to withdraw funds from a personal account after stopping the use of the Service.
Using the Service, opening an account and other transactions
To become a user of the Service, you need to open an account (account).
By agreeing to the terms of this Agreement, you confirm that all the information you provided when opening the account is true and accurate. You agree to update or add the necessary information in case of a change or at the request of the Company.
The Client gains access to the Service immediately after confirming his personal email address.
If you create an account on behalf of a company or other legal entity, you guarantee that you have all the authority and reliability of the information.
You do not have the right to use the account of other individuals or legal entities without their permission. You are responsible for maintaining the confidentiality of your account and access to your account to third parties. You must inform the Company in the event of a breach of the security of your account. You acknowledge that our Company is not liable for any damage resulting from the use of your account by third parties. The Company is not liable for any damage, and you relieve us of any claims.
due to a breach of security by third parties.
You have the right to open only one account. You cannot share it with other individuals and legal entities.
The Company has the right to cancel any transaction without the consent of the managers in the event that your account is suspected of fraudulent activity.
By agreeing to this agreement, you grant the Company the right to require confirmation of personal data from you and undertake to provide personal identification documents. The Company may apply to third parties who can confirm the personal data you provided.
We offer the Client Islamic Forex accounts, which are different from ordinary ones and comply with Islamic religious principles. Islamic provisions prohibit any business transaction that involves the payment or receipt of a certain percentage from the other side. Islamic accounts are non-swap and should be used exclusively by Muslims for religious beliefs.
You must provide substantial justification or confirmation of the need for a swapless account. The Company reserves the right to refuse to process such a request without explanation.
For any signs of fraud and manipulation in relation to swapless accounts, the company has the right to the following actions:
- Immediately remove swap-free status from any trading account of such a Client.
- Correct and restore any unaccounted swaps and interest expenses related to any Client’s swap-free account for the period when the account data was transferred to the “swap-free” status.
- Immediately close all trading accounts of such a Client, nullify all transactions conducted by the Client on these accounts on our Service, and cancel any profit made by the Client.
Any information on swapless accounts may be updated and modified by the company without explanation.
You, as a participant in the Service, are given the opportunity to conduct transactions with stocks, financial instruments and other assets. You agree that all actions on the Service are performed only on your behalf and our Company is your representative in any financial transactions. You acknowledge that all responsibility for completed transactions lies solely with you.
Access to the server is provided to you according to international time standards, namely from 22:00 GMT on Sunday to 22:00 GMT on Friday (in winter) or from 23:00 GMT on Sunday to 23:00 GMT Friday (in summer) every week, excluding public holidays and public holidays. All changes in the operation of the Service Company must make to the site to inform the Client.
The client has the right to conduct transactions by phone during the working hours of the Service.
You acknowledge that each contract for a price difference has its own time. After this time, the Company will automatically close the transaction. The duration of the contract is available on the site.
The Company offers fixed and floating spreads depending on the type of account.
The Company sets the minimum duration for executing a transaction manually:
- 3 minutes to work on a web platform. The transaction will be canceled by the Company if the period between the opening and closing of the transaction is less than 3 minutes.
- 3 minutes to work on the MT4 terminal if the Client has a bonus.
If the Client does not have bonuses for trading on the MT4 terminal, there is no minimum term for executing a transaction manually.
The maximum validity of a current transaction is 21 days. The Company has the full right to complete the Client's transaction, the period of which has exceeded 21 days.
The Service has a “stop-out” level at which any open transaction will be completed to prevent possible losses.
When working on a web platform, the stop-out level is calculated as follows:
available funds in your account at a given time, taking into account open unprofitable or profitable positions / financial results on a trading account excluding open trading positions x 100%. On the web platform, the default stop-out level is 0%.
In the case of using the MT4 terminal, the stop-out level is calculated as follows: funds/pledge for open transactions x 100%. For minimum and standard accounts, the default percentage is 50%, for gold and platinum accounts - 80%.
The Company has the right to change the indicator of the “stop-out” level depending on current market conditions without notifying the Client.
Indicators of lots depend on the type of account and may be changed by the Company without warning the Client.
You acknowledge that you may lose money while making transactions and using company services. You agree that all responsibility for any losses lies with you.
As a user of the Service, you acknowledge that all conditions are limited by this agreement.
You acknowledge that the Company does not manage your accounts and provides a service
"Only execution." We carry out all your transactions, regardless of profit or loss. You agree that it is you who are responsible for all your transactions. As our client, you understand that the Company does not consult and is not responsible for the actions you have taken.
In the case of making transactions by phone, the Company performs actions exclusively on behalf of the Client. If you do not agree with the telephone operations system, please inform the support service or stop using this Service.
To perform any trading activities, the Client needs to contact his manager.
When contacting technical support, the Client is guaranteed to receive a telephone connection with the Company. To carry out trading operations by phone, the Client must:
When opening a transaction:
- Verify your identity by providing personal information.
- If necessary, answer the security question.
- Confirm the conditions of the opened transaction.
When closing a transaction:
- Identify your identity.
- If necessary, answer the security question.
- Indicate the exact details of the transaction to be closed.
Similar actions will be performed upon any changes and provide for the entry of accurate data by the Client. In case of misunderstanding, the representative of the Company is obliged to ask additional questions for the accuracy of the information.
For the safety of both parties and to improve the quality of service, telephone conversations can be recorded.
The client is aware that during opening/closing/changing transactions, the international rate may change. By this Agreement, the Client confirms the absence of claims against the Company in case of dissatisfaction with the completed operation due to a change in rate.
By this agreement, the Client confirms his consent to record telephone conversations.
The specified method gives the Company the right to perform only those actions that are indicated by the Client. During telephone conversations between the Client and the manager, no additional agreements are concluded. For all transactions performed, only the Client is responsible.
All perfect calculations and forecasts are based only on the knowledge of the Company, and the indicators are presented in our interests. By this Agreement, you acknowledge that you are familiar with and understand that indicators may differ from those presented in the primary market.
The Company does not provide delivery of physical currency. All profits or losses are stored on the Client's account after replenishment and until withdrawal.
You acknowledge that the Company may cancel or complete any transactions committed during software errors, sudden malfunctions and other reasons.
Possible restrictions on the use of services and transactions
To continue to use the Service and complete transactions, you must follow all the conditions and restrictions contained in this agreement:
- The Client does not have the right to deceive and commit fraudulent acts.
- The Client does not have the right to perform actions prohibited by the Company.
- The Client does not have the right to interfere with the security of the server.
- The Client agrees not to use the Service for illegal actions.
- The Client is not entitled to deposit money received illegally as a deposit.
- The Client does not have the right to use virus software, computer codes or files to destroy or monitor the computer software used by the Company.
- The Client has no right to take any actions that cause
unreasonable or disproportionately large load on the technological infrastructure of the Company.
- The Client does not have the right to use automated tools and robots to monitor or use the Service.
- The Client does not have the right to leave direct links to any part of the Service.
- The Client does not have the right to sell and provide access to the Service to third parties.
- The Client has the right to use any data only for personal use without the possibility of copying and selling.
- The Client does not have the right to use the Company’s Service for a purpose that may involve insults, bullying, intrusion into personal life, harassment, defamation, threats or other illegal acts, criminally punishable, unethical, incite hatred and insult dignity.
- The Client is not entitled to provide incorrect data for using the Service.
- The Client does not have the right to create inconvenience and threaten the Company and all its employees.
- The Client is aware that the Company may use automatic and manual methods to verify that you meet the requirements outlined in the "User Restrictions".
In the event of any violations and non-compliance with the requirements, the Company may initiate an investigation to collect additional information confirming your compliance or non-compliance with them. You agree to provide all the information that the company will require during the investigation.
No employee who has an employment relationship with the Company can become its Client without our written permission. Violation of this rule will lead to the closure of the account, and any funds will be debited.
The Company reserves the right to take appropriate action against the Client in case of any violations of the “Restrictions of Use” or in the case of other unauthorized use of the Service, including criminal, civil and administrative liability. Violation of the computer systems of the Company without permission under this agreement is a violation of the agreement.
The Company has the right to complete your transaction if the transaction violates the agreement. If the Company notices you repeatedly making such transactions, they will all be completed.
Use of Service Materials
As a participant in the Service, you are provided with a wide range of information and materials. Materials consist of market data,
quotes, news, opinions of analysts, studies, charts, which the Company receives from third parties. We are not responsible for the information provided by third parties. The Company provides materials for familiarization and is not responsible for the perception of information by the Client. We do not guarantee the accuracy and relevance of the data presented.
Based on the information described above, the Client is aware that the materials provided are not investment advice.
The Service may provide links to third-party websites. The Company is not responsible for the information and decisions that you make.
All materials, graphics, and scripts provided are on the site for informational purposes only and are not advisory. You agree not to copy or transmit the information provided to third parties. The Company declines all responsibility for the accuracy of the information provided.
Using the services of the Company, you agree to accept all the conditions that the Company edits or updates in this Agreement by posting the appropriate edits on the site. Continuing trading on the platform, you accept these conditions and agree to future changes. All amendments made to the agreement enter into force ten days after their initial posting on the site. If you do not agree with the indicated obligations related to changes in the terms of the agreement, please do not use the Service and notify us immediately in writing.
Deposit and withdrawals.
The Client is obliged to deposit to his trading account to be able to complete transactions. You can deposit with all possible forms of payment indicated on the Company Service. The Company may change the form of the deposit without explanation.
When depositing any other currency than US dollars, the Client is aware of the additional costs associated with the conversion and commission. To conduct transactions, the Company engages an independent third party to conduct transactions. The Client acknowledges and confirms that the third party acts based on the Client instructions and transfers funds on behalf of the Client in favor of the Company without restrictions and guarantees. The Client agrees that he has no right to demand payment of funds from a third party by any means and under any pretext.
If the Client deposits a bank transfer, the Client can use only one bank account that is registered in his country of residence. You agree to send a confirmation of the transfer that complies with the standards. If the Client does not confirm the deposit, a bank transfer may be returned.
If the Client deposits in any other way, the Company reserves the right to introduce any rules, regulations, and rules that appear necessary in relation to such a deposit.
You acknowledge that a third party is only involved in a transaction. There can be no financial agreements between the Client and a third party. By this Agreement, you confirm the absence of any claims against a third party and actions committed on your behalf.
The funds in your account vary depending on the transactions made. During the transaction, the indicators will be changed depending on your profit or your loss and presented on your account at the end of the transaction.
Funds recorded on the Client’s account are placed on the bank accounts of the Company with banks and credit organizations located in Europe and Asia (not in offshore zones) and cannot be separated from other funds, including the Company's own funds and funds of other users of the Service. The Client agrees that the Company does not pay interest on funds deposited in the account and is entitled to use the Client’s funds in any way until they are withdrawn by the Client in accordance with this Agreement.
The Company reserves the right to charge an account maintenance fee in the amount of 5% of the account balance for each calendar month in the absence of activity by the Client for 90 days. The commission starts to be charged for 91 days and stops when activity resumes.
To withdraw funds, the Client must leave a signed application. The Company reserves the right to carry out the withdrawal of funds in any reasonable form at our discretion in accordance with our policies and rules against money laundering. The withdrawal of funds can be carried out by the same method as the input. The Company may set limits on the amount of funds that the Client can withdraw for a certain period of time.
All agreements with the Client regarding the withdrawal of funds are retained upon completion of the contractual relationship.
The minimum withdrawal amount is at least USD 50.0.
The Company sets an additional commission of 5% if the Client has completed less than five independent transactions.
The Company may request additional identification information about the Client related to the provisions of anti-money laundering institutions (AML).
The provision of information by the Client is a prerequisite for withdrawing funds.
In connection with the safety of the Company and the fight against money laundering, we reserve the right to introduce any rules, regulations and rules.
In the case of suspicions of violation by the Client of the terms of this agreement, the company may refuse to process the request for withdrawal of funds.
The Client is obliged to cover all costs associated with the conduct of transactions and fees for currency exchange. The Company may invoice the Client at any time for possible expenses.
The Client acknowledges that he pays any commission and brokerage fees. The Company reserves the right to change the structure of fees at the discretion of the Company without explanation.
The Client fully acknowledges that he independently pays all taxes prescribed by the country of which he is a resident. The Company undertakes not to levy additional taxes from the Client. The Company may deduct tax from the amounts that result from the Client’s cooperation with the Company. The Company reserves the right to withhold amounts of such taxes and invoice the Client for any taxes to which this clause may apply. After creating the Client's account and before processing the request for withdrawal of funds, the Company may ask the Client to fill out certain tax documents. If the Client is unable to provide documents within 60 days, the Company will be forced to restrict access to the Service.
The Client is fully responsible for the correctness of the details provided and is obligated to inform in time about any changes in the data.
If the Client received funds to the account, any part of which was sent as a result of a violation of the agreement, the Company has the right to withdraw these funds, taking into account the commission. An alternative is to bill the Client for the amount of the transfer, taking into account all possible fees.
If the Client is obliged to pay the Company an amount exceeding the amount of funds in the account, the Client is obliged to make a money transfer within two business days from the date of the invoice.
The Company has the right to write off all funds available on the Client’s account, taking into account the deposit, profit and bonuses in case the Client violates this agreement.
Promotions and bonuses available to the Client
The Company may offer new and existing Client
bonuses and the opportunity to participate in promotions.
Bonuses and promotions are the privileges of Clients, and the Company may refuse to provide them.
The terms of bonuses and promotions are given in this section and are available on the Company's website.
The Company may offer bonuses individually, depending on the conditions of cooperation with the Client. The Company may offer bonuses to VIP Clients.
The Client receives bonuses only after providing all the documents requested by the Company.
Bonuses are of two types: replenishment bonus and advance bonus.
The replenishment bonus is provided by the Company when Clients deposit funds to their account. The bonus amount is determined by the Company as a percentage of the amount of funds deposited by the Client
The trading volume for this bonus looks like this: a trading volume of USD 10,000,000. A bonus is provided for every USD 1,000. The total bonus amount cannot exceed USD 10,000.
If the Client has two or more accounts, the trading volume for each of them is calculated separately. If the Client has several bonuses, their withdrawal is possible after all the conditions are met.
Trading volume does not include transactions that open in a mixed way, scalping transactions and transactions that lasted less than three minutes. If within three months from the moment of the bonus payment and until the moment when the trading volume is to be reached, the Client does not show activity on the account, the Company has the right to debit bonus money, as well as all income on the Client’s account for a given period without prior notice or consent of the Client .
In the absence of activity on the Client’s trading account and when the balance of the Client’s account does not exceed the amount of the bonus received from the Company, we can debit bonus funds, as well as all income, received through bonus funds, without warning and the consent of the Client.
Also, the Client's trading account can be adjusted in case of suspicion of fraud.
Withdrawal of bonuses and income is possible only when the volume of trade is reached. The period for reaching the trading volume is not limited in time.
When making a withdrawal of funds, the Client understands that all positions on the account will be completed and there will be a recalculation of the cash balance using the following method:
Cash balance on the Client's account = current balance - the amount of the provided bonus - total income received by the Client on all closed transactions open since the bonus was activated.
The advance bonus is provided by the Company to the Clients upon agreement with the Clients before the replenishment of the Clients account, but subject to the subsequent replenishment of the Clients account.
The Company and the Client agree:
- Bonus value.
- The term during which the Client is obligated to replenish the account.
- The amount by which the account should be replenished.
If the Client has not replenished the account within the agreed time, the Company has the right to debit bonuses and income received by the Client for the period of using advance bonuses.
Until the Client deposits money into his account, his account is blocked.
The conditions for working out the advance bonus are similar to the conditions for working out the bonus for replenishment. The Company reserves the right to change or cancel the program of bonuses and promotions at any time without a previous warning.
All decisions regarding bonuses are made by the Company. All individual situations are discussed between the Client and the Company.
Personal information protection
The Company adheres to the corporate policy for the protection of personal data. After reading this Agreement, you are aware of the essence of what is written and agree with the policy of the Company. The Company has the right to make any amendments and changes. As a user of the Service, you must follow it regardless of whether you are familiar with them or not.
By this agreement, the Client permits to process personal data. Any actions - such as the collection, systematization, storage and use of personal data should be conducted in a generally accessible way. The Client agrees to the processing of data of their own free will. Personal data means full name, date of birth, permanent residence and all information related to personal identification. The Client is aware that information is collected solely to confirm your identity and the safety of all persons related to the Company. Consent is valid at the time of acceptance by the Client and until the time of refusal.
Consent to the email newsletter and receive SMS
By this Agreement, the Client permits the sending of electronic and SMS messages from the Company to the provided email address and phone number.
The Client can unsubscribe at any time by writing a letter to our email address [email protected] or by contacting our manager.
Recording conversations between the Client and the Company
You agree that all conversations between you and the Company representatives may be recorded without warning to improve the quality of service. They serve as evidence in the event of any conflicts and misunderstandings.
The Client understands any possible risks when performing transactions using our Service. The Client accepts the fact that all transactions performed are associated with a high level of risk. Your acceptance of the Agreement automatically means your familiarization and acceptance of the possible risks.
The Client is aware that any trading in the foreign exchange market may result in losses. We recommend that you familiarize yourself with the likelihood of losses and understand how acceptable they are for you. By this agreement, you acknowledge and accept the specified information, and also remove liability from the Company for possible losses incurred in the course of trading.
Limited Company liability and disclaimer of warranties
The Company informs that under no circumstances will it be liable for all possible losses incurred as a result of any moment when the Client uses the Service and the materials provided by the Company.
We are not responsible in case of:
- improper use of the Service by the Client
- any wrong decisions you make
- accidental and intentional suspension of work or changes to the Company Service
The Company is not responsible for the use by the Client of the services or services of third parties that are advertised on the Service.
The Company is exempted from any payments, losses, and claims in the event of the Client's proceedings with a third party.
The Client fully agrees that he uses the Service at his discretion, independently assessing the risks.
The Company's service is available to the Client in the current form, without any guarantees.
Resolving Conflicts and Complaints
LimeFX company with all respect and seriousness treats complaints of Clients. If you have any comments about the service, we ask you to immediately inform us about it.
The following are the procedures for handling complaints and disputes regarding the services provided by our Company.
The client may file a complaint in writing to the account manager. Each complaint is subject to review. Please send a copy of your complaint to the email address: [email protected]
Who and how accepts complaints
The Client's complaint is reviewed by the manager within 7 days and resolves the problem directly with the Client. If the problem cannot be resolved, the complaint is referred to the internal control specialist, who also has 7 days to resolve the situation. During this time, the Client will receive a letter to the email address.
Timeline for handling complaints
The manager and internal control specialist try to solve the problem within 7 days. If within 7 days the Client and the internal control specialist did not reach an agreement, within the next 7 days the Client will receive a letter with a more detailed answer. Only the most complex problems require more than 28 days to resolve. In such cases, the Company informs the Client about the reasons for the delay.
Legal defense to resolve complaints
Each complaint received is considered individually. The remedy depends on the circumstances of the complaint. Often these tools are:
- Written or oral explanation of the problem
- References to disclosure documents
- Preferential Product Offerings
- Assistance to complainants in filing complaints
- Definition and implementation of some cases
All complaints are processed free of charge, in accordance with the requirements established by law.
How complaints are monitored
The internal control specialist provides a guarantee of the consideration of each application. Also, monthly reports are received on complaints received and considered.
Prospective legislation and Jurisdiction
This agreement is governed by the laws of Saint Vincent and the Grenadines and the parties hereby agree to the exclusive jurisdiction of the courts of Saint Vincent and the Grenadines.
This agreement gives the Client only the right to use the Service and does not imply a partnership, joint venture or franchise between the parties. The Agreement does not provide rights or remedies to a third party.
The Company reserves the right, without explanation, to make any changes and changes to this agreement at any time with the obligation to post on the web page. The Client agrees to the effect of possible corrections, regardless of the actual reading.
This agreement between the Client and the Company is the only and relevant and cancels all previous agreements between the Client and the Company.
A refusal by the Company to fulfill any provision of this Agreement will not be perceived as a refusal of any provision or right.
If any provision of this agreement turns out to be invalid due to the legislation, it will be replaced by a new one in accordance with legal norms. All other provisions will be valid.
You acknowledge that you have read each provision of this agreement, including additional documents and links, and agree to its terms. You confirm that your decision to enter into the agreement was made independently and you do not rely on guarantees or any representations.
You understand and accept the fact that you do not have the right to transmit the information provided without our written permission. The Company, by contrast, is free to transmit and provide information without your consent.
The Company is not responsible for the imperfection of actions in the event of force majeure situations. These include natural disasters, terror attempts, fires, wars, and other causes that are beyond our control.
The section names of this Agreement are not legally binding.
When you familiarize yourself with the Agreement in another language in case of conflict, the Agreement in Russian takes precedence.
Use of the Service by the Client is limited exclusively by this Agreement.
This Agreement shall enter into force upon acceptance by the Client of this Agreement. The acceptance of the Agreement occurs at the time of registration of the Client on our website.